Terms of Service - Metro Soft

AGREEMENT TO TERMS

Welcome to Metro Soft. These Terms of Service govern your use of our website and the arcade game development services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should not use our website or services.

These terms apply to all visitors, users, and clients who access or use our services. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of modified terms.

DESCRIPTION OF SERVICES

PROFESSIONAL DEVELOPMENT SERVICES

Metro Soft provides professional arcade game development services, including:

▪ Custom arcade game design and development
▪ Survival game mechanics integration
▪ Franchise consulting and expansion strategies
▪ Motion control system integration
▪ Technical consultation and support

SERVICE SCOPE

Specific service details, deliverables, timelines, and pricing are defined in individual project agreements. These Terms of Service provide the general framework governing all our service relationships.

ACCEPTABLE USE POLICY

PERMITTED USES

You may use our website and services for:

▪ Researching our development services and capabilities
▪ Contacting us for business inquiries and project discussions
▪ Engaging our professional services for legitimate business purposes
▪ Accessing information about arcade game development

PROHIBITED ACTIVITIES

When using our website or services, you agree not to:

▪ Violate any applicable laws or regulations
▪ Infringe on intellectual property rights of Metro Soft or third parties
▪ Transmit malicious code, viruses, or harmful software
▪ Attempt unauthorized access to our systems or networks
▪ Use automated systems to scrape or collect data from our website
▪ Impersonate Metro Soft or misrepresent your relationship with us
▪ Harass, threaten, or abuse our staff or other users
▪ Submit false or misleading information

SERVICE ACCESS AND AVAILABILITY

WEBSITE AVAILABILITY

We strive to maintain consistent website availability but cannot guarantee uninterrupted access. Our website may be unavailable due to:

▪ Scheduled maintenance and updates
▪ Technical issues or equipment failures
▪ Security incidents or necessary protective measures
▪ Circumstances beyond our reasonable control

SERVICE MODIFICATIONS

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify active clients of significant changes that affect ongoing projects.

GEOGRAPHIC RESTRICTIONS

Our services are available globally. However, compliance with local laws and regulations is the responsibility of the client. Some services may not be available in certain jurisdictions.

USER REQUIREMENTS AND RESPONSIBILITIES

Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction to use our services. By using our services, you represent that you meet this requirement.

Business Capacity: If you are using our services on behalf of a business entity, you represent that you have the authority to bind that entity to these terms.

Accurate Information: You agree to provide accurate, current, and complete information when communicating with us or engaging our services. You must promptly update any information that becomes outdated or inaccurate.

Account Security: If we provide you with access credentials for any systems or platforms, you are responsible for maintaining their confidentiality and for all activities that occur under your account.

Legal Compliance: You are responsible for complying with all applicable laws and regulations in your use of our services and any games or systems we develop for you.

INTELLECTUAL PROPERTY RIGHTS

METRO SOFT CONTENT

All content on our website, including text, graphics, logos, images, and software, is the property of Metro Soft or its licensors and is protected by copyright and other intellectual property laws.

You may view and print content from our website for personal, non-commercial use only. Any other use requires our prior written permission.

DEVELOPED CONTENT

Ownership of games and software developed under specific project agreements is governed by those individual agreements. Generally:

▪ Upon full payment, clients typically receive ownership of the final deliverables
▪ Metro Soft retains rights to proprietary development tools and methodologies
▪ We may use generic project descriptions in our portfolio with client approval
▪ Specific terms are detailed in individual project agreements

TRADEMARKS

Metro Soft and our logos are trademarks of our company. Other product and company names mentioned on our website may be trademarks of their respective owners. Use of these trademarks without permission is prohibited.

PAYMENT AND FEES

Service Fees: Fees for our services are specified in individual project agreements or quotes. All amounts are stated in Euros unless otherwise specified.

Payment Terms: Payment terms, including deposit requirements, milestone payments, and final payment conditions, are detailed in project agreements. Typical terms include a deposit upon agreement signing and milestone-based payments throughout the project.

Late Payments: Late payments may result in project delays or suspension of services. We reserve the right to charge interest on overdue amounts in accordance with applicable laws.

Refund Policy: Refunds are handled according to the terms specified in individual project agreements. Generally, deposits and fees for completed work are non-refundable.

Additional Costs: Clients are responsible for any third-party costs incurred on their behalf, such as licensing fees, hosting services, or specialized hardware requirements.

PROJECT DELIVERY AND TIMELINES

TIMELINES

Project timelines are estimates based on the information available at project inception. Actual delivery times may vary due to:

▪ Changes in project scope or requirements
▪ Delays in client feedback or approvals
▪ Technical challenges requiring additional development time
▪ Unforeseen circumstances or force majeure events

CLIENT RESPONSIBILITIES

Timely project completion requires client cooperation, including providing necessary information, feedback, and approvals within agreed timeframes. Delays in client responses may extend project timelines.

ACCEPTANCE AND REVISIONS

Deliverable acceptance procedures and revision allowances are specified in project agreements. Additional revisions beyond agreed scope may incur additional fees.

WARRANTIES AND DISCLAIMERS

SERVICE WARRANTY

We warrant that services will be performed with reasonable skill and care in accordance with industry standards. Specific warranties for developed games and systems are detailed in project agreements.

DISCLAIMER OF WARRANTIES

Except as expressly stated in project agreements:

▪ Our website and services are provided on an "as is" and "as available" basis
▪ We do not warrant uninterrupted, error-free, or secure service operation
▪ We do not guarantee specific revenue results or commercial success
▪ Information on our website is for general guidance only

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Metro Soft shall not be liable for:

▪ Indirect, incidental, consequential, or punitive damages
▪ Loss of profits, revenue, data, or business opportunities
▪ Damages arising from use or inability to use our services
▪ Damages caused by third-party services or products

In any event, our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability is limited to the extent permitted by law.

INDEMNIFICATION

You agree to indemnify and hold harmless Metro Soft, its officers, employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from:

▪ Your use of our services in violation of these terms
▪ Your violation of any laws or third-party rights
▪ Your use of games or systems we develop for you
▪ Content or materials you provide to us

TERMINATION

TERMINATION RIGHTS

We may terminate or suspend access to our services immediately if you breach these terms or engage in prohibited activities. Project-specific termination terms are governed by individual agreements.

EFFECTS OF TERMINATION

Upon termination, your right to use our services ceases. Provisions regarding intellectual property, confidentiality, payment obligations, and liability survive termination.

GOVERNING LAW AND DISPUTES

Governing Law: These terms are governed by the laws of France, without regard to conflict of law provisions.

Jurisdiction: Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in France.

Dispute Resolution: We encourage resolution of disputes through good faith negotiation. If negotiation fails, parties may pursue mediation before initiating legal proceedings.

GENERAL PROVISIONS

ENTIRE AGREEMENT

These terms, together with any project agreements and our Privacy Policy, constitute the entire agreement between you and Metro Soft regarding use of our services.

SEVERABILITY

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

WAIVER

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

ASSIGNMENT

You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations without restriction.

MODIFICATIONS

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of modified terms.

QUESTIONS ABOUT THESE TERMS

If you have questions about these Terms of Service, please contact us:

Email: info@metro-so-ft.com

Phone: +33 1 49 85 08 30

SERVICE USAGE TERMS

SERVICE PROVIDER INFORMATION