Privacy Policy - Metro Soft

OUR COMMITMENT TO YOUR PRIVACY

At Metro Soft, we understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

We are committed to transparency in our data practices and compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

This policy applies to all personal information we collect through our website, contact forms, email communications, and business relationships.

INFORMATION WE COLLECT

INFORMATION YOU PROVIDE DIRECTLY

We collect information that you voluntarily provide when you:

▪ Contact Forms: Name, email address, phone number, project details, and any other information you include in your message.
▪ Email Communication: Information contained in emails you send to us, including correspondence about projects or services.
▪ Business Inquiries: Company name, business details, project specifications, budget information, and timeline requirements.
▪ Service Agreements: Contract information, payment details, and project-related documentation.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, we automatically collect certain technical information:

▪ Device Information: Browser type, operating system, device identifiers, and screen resolution.
▪ Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths.
▪ Location Data: General geographic location based on IP address (country and city level only).
▪ Cookies and Tracking: Data collected through cookies and similar technologies as described in our Cookie Policy.

INFORMATION FROM THIRD PARTIES

We may receive information about you from:

▪ Analytics Services: Aggregate usage data and website performance metrics from analytics providers.
▪ Business Partners: Information provided by partners who refer clients to our services.
▪ Public Sources: Publicly available business information for verification purposes.

LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

▪ Consent: When you provide explicit consent for specific data processing activities, such as marketing communications or optional cookies.
▪ Contract Performance: Processing necessary to provide services you've requested or to enter into a service agreement.
▪ Legitimate Interests: Processing for our legitimate business interests, such as improving services, preventing fraud, and ensuring website security.
▪ Legal Obligations: Compliance with legal requirements, including accounting, tax obligations, and regulatory requirements.

HOW WE USE YOUR INFORMATION

SERVICE DELIVERY

▪ Responding to your inquiries and providing information about our services
▪ Processing and fulfilling service requests and project development
▪ Managing client relationships and project communications
▪ Providing technical support and customer service

WEBSITE IMPROVEMENT

▪ Analyzing website usage to improve functionality and user experience
▪ Understanding visitor preferences and behavior patterns
▪ Testing new features and optimizing website performance
▪ Troubleshooting technical issues and maintaining security

MARKETING COMMUNICATIONS

▪ Sending information about services that may interest you (with consent)
▪ Sharing industry insights, case studies, and company updates
▪ Conducting surveys and gathering feedback to improve services
▪ Personalizing marketing content based on your interests

LEGAL AND SECURITY

▪ Complying with legal obligations and responding to legal requests
▪ Protecting against fraud, security threats, and unauthorized access
▪ Enforcing our terms of service and protecting our legal rights
▪ Maintaining business records and documentation

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your data with:

▪ Service Providers: Third-party vendors who help us operate our website, process payments, send emails, or provide analytics services. These providers are contractually obligated to protect your data.
▪ Business Partners: Partners involved in delivering services to you, such as specialized developers or consultants, only when necessary for project completion.
▪ Legal Requirements: Government authorities, regulators, or legal entities when required by law or to protect our rights and interests.
▪ Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

HOW WE PROTECT YOUR DATA

SECURITY MEASURES

We implement industry-standard security measures to protect your personal information:

▪ Encryption: Data transmission is protected using SSL/TLS encryption protocols
▪ Access Controls: Limited access to personal data on a need-to-know basis
▪ Regular Audits: Periodic security assessments and vulnerability testing
▪ Secure Storage: Data stored on secure servers with regular backups

DATA BREACH PROCEDURES

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities in accordance with applicable laws. We maintain incident response procedures to minimize impact and prevent future occurrences.

DATA RETENTION PERIODS

We retain your personal information only as long as necessary for the purposes outlined in this policy:

▪ Contact Form Data: Retained for up to 2 years from last contact, unless you request earlier deletion.
▪ Client Project Data: Retained for 7 years after project completion to comply with business record requirements.
▪ Website Analytics: Anonymized analytics data retained indefinitely for statistical purposes.
▪ Marketing Communications: Until you unsubscribe or request removal from our lists.

After the retention period expires, we securely delete or anonymize your personal information.

YOUR PRIVACY RIGHTS

Under data protection laws, you have the following rights regarding your personal information:

RIGHT TO ACCESS

You can request a copy of the personal information we hold about you, including details about how we process it.

RIGHT TO RECTIFICATION

You can request correction of inaccurate or incomplete personal information we hold about you.

RIGHT TO ERASURE

You can request deletion of your personal information in certain circumstances, subject to legal obligations that may require us to retain certain data.

RIGHT TO DATA PORTABILITY

You can request a copy of your personal information in a structured, commonly used format for transfer to another service provider.

RIGHT TO OBJECT

You can object to processing of your personal information for marketing purposes or when processing is based on legitimate interests.

RIGHT TO RESTRICTION

You can request restriction of processing your personal information in certain circumstances, such as while we verify accuracy or assess objections.

RIGHT TO WITHDRAW CONSENT

Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.

HOW TO EXERCISE YOUR RIGHTS

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information properly.

YOUR RIGHTS AND OPT-OUT INSTRUCTIONS

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

▪ Avoid filling out contact forms, account registrations, or any data-submitting features on our website.
▪ Disable cookies through your browser settings. See our Cookie Policy for detailed instructions on managing cookies.
▪ Contact us directly to request the deletion of any previously shared personal data. We will process your request promptly.
▪ Unsubscribe from marketing emails using the link provided in each communication.

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly in accordance with applicable data protection laws.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

▪ Standard contractual clauses approved by the European Commission
▪ Adequacy decisions recognizing equivalent data protection standards
▪ Other legally approved transfer mechanisms

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will:

▪ Update the "Last updated" date at the top of this policy
▪ Notify you via email if you have provided contact information
▪ Display a notice on our website for a reasonable period

We encourage you to review this policy periodically to stay informed about how we protect your information.

CONTACT US ABOUT PRIVACY

If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

Email: info@metro-so-ft.com

Phone: +33 1 49 85 08 30

We will respond to privacy-related inquiries within 30 days of receipt.

DATA PROTECTION AND YOUR PRIVACY

DATA CONTROLLER INFORMATION